(Last revised: 30/03/2012)
1. Collecting personal informationTNSB collects, exports and uses your personal information in order to better serve you and provide you with a more personal experience when interacting with us. However, your personal information will only be collected following appropriate notice and your explicit consent.
For example, when you order products or services, request information, subscribe to marketing or support documentation, or register yourself or TNSB products online, you will need to supply personal information to complete the registration. Typical items of personal information that may be requested on these occasions include contact information (e.g. name, address, telephone number and email address), information such as user Ids and passwords, invoicing and transaction details, and product and service preferences.
1.1 Registration – During the registration procedure, you may be asked to enter personal details such as your name, surname, email address, home address, and you may also be asked to choose a password. TNSB sends every visitor and/or customer a welcome email, asking them to check that the email address provided is correct.
A valid email address is important because order confirmations, download links, access key codes and product and support information will be sent to this address. If the email address provided during registration results invalid, TNSB may deactivate the associated password.
1.2 Purchases – If you purchase a product from an TNSB Website, you will be asked for information related to contact details, invoicing and delivery. This information will be used for processing the order, its payment and its delivery. Should any problem occur during the purchase transaction, a representative of TNSB will contact you via email, telephone, fax or post in order to resolve it.
1.3 Downloads – When you download files or documents, you may be asked for personal information such as your email address. In such cases, the email address is used to send messages relating to the procedure, such as download links, activation codes, technical support information and upgrades for the File/documents in question.
If you publish, comment or share personal information, including photographs, on a forum, social network , blog or other similar forums of TNSB, you do so under your own responsibility, in the knowledge that your personal information may be read, seen, collected or used by other users to make contact, send unrequested messages or for other purposes beyond your control or that of TNSB. TNSB cannot be held liable for the privacy and treatment of personal information that you choose to publish on said forums.
As well as specifically requested information, TNSB may also employ commonly-used automatic data-collection tools to collect data during your visit to an TNSB Website. These tools include cookies, web beacons and embedded links. These automatic tools collect standard traffic information that the browser sends to TNSB Websites, such as the type and language of the browser, the access times and the address of the website from where you have arrived.
Automatically-collected information may also include your IP (Internet Protocol) address, clickstream behaviour (i.e. the number of pages visited, links opened and other actions that you may have taken in connection with TNSB Websites) and product information.
Finally, TNSB may use some of the above-mentioned automatic data-collection tools to analyse emails sent by TNSB, in order to collect information, for example, on the number of times the messages are opened and the number of clicks on links contained in the messages.
For further information on automatic data-collection tools, see paragraph 5, Cookies and registration with websites.
2. How collected information is used
TNSB uses collected information for various purposes, which include:
a. assistance in completing a transaction or an order
b. sending news about products and services
c. providing services and assistance
d. providing customized promotional offers
e. selecting content to show to you
f. measuring the performance of marketing initiatives, advertising and TNSB Websites.
g. Making Remarketing Activity and Behavioral Targeting
TNSB may use collected personal information to contact you periodically to communicate important news about its Products, Services and/or Websites. If you specifically request so, TNSB may also send you newsletters which may include special offers and/or other opportunities offered by partner companies that may be of interest to you.
You can choose which kind of communications you wish to receive from TNSB, and you can cancel your subscription at any time through your online user profile.
You can also cancel subscriptions by clicking on the relative link directly in the emails you receive. When you cancel a subscription, your email address will be promptly deleted from TNSB's mailing list, usually prior to the next issue. No further commercial communications will be sent to your email address. If necessary, however, you will continue to receive service communications, for example that relate to on-going transactions.
3. Disclosing collected personal information
TNSB may share some information with its partners for marketing or promotional purposes: in such cases, data is always and only provided in an aggregate form, making personal identification impossible.
Your profile and contributions to TNSB Websites will be published and identifiable with the user name you have chosen. Under no circumstances will TNSB share your email address or any other personal information with other users of the TNSB Website, and under no circumstances will TNSB publish your email address or any other personal information without your prior explicit consent.
4. Links to other websites
TNSB invites you to read the specific privacy policies of websites and social media that you may access while visiting TNSB Websites, and ensure that you fully understand how personal information is collected and treated by these websites.
5. Cookies and registration with websites
Cookies are small files that contain information sent by a web server to a web browser, and permit the server to collect information from the browser.
TNSB and its service suppliers send cookies when you visit an TNSB Website, or a website where TNSB is advertised, and when you make a purchase, subscribe to services, or ask for further information.
TNSB does not collect personal information through cookies, but only data that may facilitate your future logins, so that the Websites can keep a trace of the products you add to your shopping cart, the country you are operating from and the language and currency you use.
Cookies are also used to gather statistics on accesses to TNSB Websites.
If you do not wish to receive cookies, you can block them or ask for prior warning before accepting them, according to the procedures followed by the web browser you are using on your computer. For more information on working with cookies in your browser, see Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer. However, if you decide to block the cookies, bear in mind that sometimes browsers react unexpectedly, not only when you visit TNSB Websites but also when you visit other websites. TNSB cannot identify users through the information collected by cookies, so we suggest that you accept them in order to able to make the most of the Websites.
Current regulations require that a website informs visitors on how cookies are used in the website, and that this information is displayed in an instant banner on the first page of the website to be visited. The visitor can scroll the page and enable cookies by clicking on one of the links in the pages or clicking on the "OK" button in the banner.
7.1 Technical cookies
The TNSB websites use the following technical cookies, installed automatically when a website is visited, for the ends declared in the cookies' statement of use:
· Session cookies, which are essential to the correct delivery of the website services
· Analysis cookies, which are used to collect aggregate data.
7.2 Third-party cookies
TNSB websites use the following third-party cookies:
AdWords Remarketing (Google)
AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. which links the activity of this application with the Adwords advertising network and the Doubleclick cookie.
Collected personal data: behavioural cookies and data.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. which links the activity of this application with Facebook's advertising network.
Collected personal data: Behavourial cookies and data.
8. How to modify and update your personal information
You can modify and update the information you initially provided for subscription, by accessing your online user profile.
If you want to modify or update your personal information, you can also send an email to TNSB's Customer Care service (firstname.lastname@example.org) or send a letter to:
Trail Network Sdn Bhd
Suite 9-01 Wangsa 118
No 8 Jalan Wangsa Delima
Wangsa Maju 53300
9. Protecting personal information
TNSB adopts all the necessary physical, technical and administrative measures to avoid unauthorized access to and disclosure of personal information that it has collected from you, and to guarantee that this information is fully protected and correctly used. For example, only employees who have a legitimate reason may access this information, and we employ processes such as password hashing to protect the data from unauthorized access.
All online transactions involving credit cards are encrypted: TNSB uses the Secure Socket Layer (SSL) protocol. Credit card numbers are not recorded, and during transactions, confidential data (credit card number, validation code, etc) is handled directly by PayPal, (for further information, refer to www.paypal.com).
However, although we adopt the most stringent technical and organizational methods currently available to protect your personal information from unauthorized or illegitimate use, and from the loss, destruction or damage of your personal data, TNSB cannot offer a 100% guarantee for personal information security.
10. Children's Privacy
TNSB does not knowingly collect information on children under thirteen years old, and TNSB's Websites are aimed at the public at large. If a child should send his or her personal information to TNSB, and TNSB is aware that this child is less than 13, the collected data will be used solely for the purpose of answering the child directly to inform him or her that parental/guardian consent is necessary for his or her action. TNSB encourages parents and guardians to take an active role in supervising the online activities and interests of children.
11. Changes to the Privacy Terms
TNSB also reserves the right to discontinue or modify or update the Website and its Contents at any time and without notice. TNSB reserves the right to restrict, refuse or interrupt a User's access to the Website or part of it, at any time and without notice, and with immediate effect, at its sole discretion and for any reason.
12. Language of the present document